Featured Case Study · Process And Governance
Shorter Approval Times Across A 90-Plan Program
Our founder led a redesign of how crisis management plans moved through review, approval, and distribution. Reported program figures show approval time falling from 16.7 to 9.0 days, a reduction of 46.1%.
The Challenge
The program involved plan owners, reviewers, approvers, and the teams receiving the final documents. Work had to move through several handoffs while meeting review and approval requirements.
The earlier cycle averaged 16.7 days in approval and a further 15.1 days in the post-approval handoff between departments and senior leaders. Those waits extended the time before approved plans reached the teams that needed them.
The Work
Keisha redesigned the operating process and coordinated more than 200 stakeholders. The work covered 90 emergency-response plans: 88 country plans, one global plan, and one enterprise plan.
- Reviewed the approval workflow, quality review, and distribution process to identify gaps in how work moved.
- Clarified responsibilities, review steps, and follow-up from draft through approval and distribution.
- Introduced a more structured working cadence and communications for each stage of the process.
- Monitored progress, coordinated cross-department handoffs, and used process audits to refine execution.
The Results
The reported 2026 program measures improved across approval, post-approval handoff, and overall turnaround.
| Measure | 2025 | 2026 | Change |
|---|---|---|---|
| Average approval time | 16.7 days | 9.0 days | 46.1% shorter |
| Average post-approval handoff time | 15.1 days | 3.3 days | 78.1% shorter |
| Average overall turnaround through quality review, approval, and distribution | 41.4 days | 36.6 days | 11.6% shorter |
Comparison: 2025 and 2026 program metrics. These figures measure elapsed process time.
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