Clear expectations from the start.

Discovery and proposal

A complimentary 30-minute discovery call establishes the reported concern, desired outcome, fit, and next step. Where appropriate, a written proposal defines the leadership engagement or project, responsibilities, deliverables, client inputs, and commercial terms. An inquiry or website selection does not create an engagement.

Fractional COO leadership

Ongoing, part-time operational leadership is agreed through a monthly fee. We begin by assessing agreed operations and their impact, then establish priorities, responsibilities, and success measures. A simple dashboard and regular updates show performance, completed improvements, next priorities, and decisions needed from the owner. Owner meetings generally move from close initial collaboration to weekly or biweekly updates; monthly meetings can suit a stable arrangement with escalation between meetings. We maintain completed improvements while progressing to the next agreed priority and adjust as the business grows. The proposal sets the engagement term and review points; the initial plan does not create a guaranteed outcome or automatic renewal.

Your scope specifies included time, owner and team meetings, reporting inputs, implementation oversight, response windows, and responsibilities for daily execution. A written agreement identifies the decisions you authorize us to make, spending limits, and decisions reserved for you. We work directly with your team, which handles routine work and escalates unresolved or recurring issues to us. Team coaching and training match their responsibilities, including recognizing gaps, resolving issues, and knowing when to escalate.

The monthly fee, billing dates, additional-work approval, cancellation, handover, and any separate assessment are confirmed before signing. Existing project prices do not set the fractional COO monthly fee. Specialist clinical, legal, accounting, tax, and technical work remains with the relevant qualified providers.

Assessment and Roadmap

Before hiring a larger team or investing in another system, understand what is causing the problem in your business. The assessment supports a practical decision about what to improve first, including whether AI, simpler automation, existing tools, or a process change would help. It considers the task, available information, cost, risk, and human-review needs.

The $1,500 fixed fee covers one defined workflow, up to four stakeholder interviews of up to 45 minutes each, one findings meeting, and one consolidated revision round within the agreed scope. The SOW specifies walkthroughs, records and review period, deliverable formats, and meeting duration. Typical timing is 2–4 weeks from kickoff, subject to the agreed inputs and schedule.

Outputs include the current-state process map, supported findings, baseline or measurement plan, recommendation on AI suitability and alternative approaches, prioritized roadmap, and next-step scope outline. Where supported, the baseline identifies impact in time, rework, waiting, capacity, or cost; assumptions and missing evidence are documented. The roadmap identifies suggested owners, dependencies, effort, and success measures so your team or an implementation partner can plan the next steps. Implementation, team training, system configuration, and ongoing management are separately scoped.

Focused projects

A focused project covers one agreed operational problem through discovery, assessment, solution design, implementation, process training, and handover. Team training matches their responsibilities, including how to recognize gaps, handle issues, and escalate. We review results and close against agreed completion criteria, with continuing oversight arranged separately.

Business Process Improvement is a $4,000 fixed consulting fee, typically over 6–8 weeks. Software Selection & Rollout Coordination has an estimated $6,000 consulting fee and typical timing of 8–12 weeks; the final quote is agreed after scoping. Lettsome leads the business-process training included in the project. Technical configuration, development, integrations, migration, and vendor training are assigned to your team or qualified specialists, with responsibilities and costs agreed before work begins.

Practical AI Pilot & Tool Build

The $3,000 fixed project fee covers one working prototype, relevant review, testing against agreed sample information and acceptance criteria, a human-review checklist, one revision round, and a handover walkthrough. Typical timing is 4–6 weeks, subject to access and feedback. The signed scope defines the task, inputs, outputs, supported document layouts or formats, sample set, and evaluation.

The pilot is for evaluation. Daily operational deployment, additional layouts, scanned-document recognition, user accounts, integrations, and ongoing support are quoted separately. An unsuitable use case should be identified during scoping; an assessment can be the better starting point when the workflow or feasibility is unclear.

AI tool implementation and optional maintenance

AI Tool Implementation is a separate project, with an indicative range of $5,000–$10,000 and a fixed quote after scoping. It prepares an approved solution for everyday use through the agreed setup, connections, testing, documentation, and handover. Timing, technical delivery, specialist responsibilities, and any post-launch correction period are defined in the statement of work. More complex projects need a custom quote.

Optional AI Tool Maintenance is $500 per month after an agreed handover. It includes one scheduled monthly health review, with minor updates or troubleshooting within the agreed scope. Extra work and new features require an approved quote. Business hours, response expectations, cancellation terms, and support ownership are agreed in writing; continuous monitoring, emergency response, and 24/7 cover are not included.

Software, hosting, and AI usage costs are separate from project and maintenance fees. Approved specialist costs are identified separately. Lettsome leads the scoped build and business-side review, with qualified specialists involved where the implementation requires them.

Fees and payment

Fees are in USD. Consulting fees, approved specialist or vendor costs, software, expenses, and applicable taxes are identified separately. The agreement sets payment amounts, invoice triggers, due dates, and any initial payment required before kickoff.

The assessment creates no obligation to purchase further work. Any assessment credit must be expressly stated in the proposal and signed SOW. Government and consulting-partner projects are quoted individually. This website does not collect payments.

For fixed-scope AI projects, the standard payment schedule is 50% upfront and 50% at agreed acceptance, confirmed in the signed scope. Maintenance is an optional, separately agreed monthly service. Each quote identifies overlap with prior assessment or pilot work so the same deliverable is not charged twice; any credit is stated before you commit.

Client participation and changes

The client appoints an authorized sponsor and process owner, provides agreed information and access, makes timely decisions, and supplies consolidated feedback. Added workflows, interviews, meetings, analysis, or revisions require written approval of scope, fees, and timing before additional work. Corrections needed to meet the original scope are handled under the agreement.

Confidentiality and tools

We start by making better use of the systems you already have and assess automation and AI where useful. Any additional software is reviewed with you for cost, expected benefit, and implementation needs before approval. Agree permissions, data handling, approved tools, specialist involvement, and support ownership before restricted information is shared. Begin with deidentified or sample information where practical. Do not submit passwords, account details, or confidential records through the inquiry form.

Measurement and handover

Record how things work today during the initial review. Later reviews compare suitable periods and like-for-like work, including quality and review effort. Estimates show their assumptions; elapsed time, team effort, released capacity, and actual cash savings are distinguished.

The signed scope defines handover, open actions, ongoing ownership, and follow-up. Revenue, savings, adoption, and complete detection of issues are not guaranteed. Legal representation and specialist certification are outside the services described.