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What the work looks like

Your team is waiting on you. What could change?

This example shows how one everyday problem can become a practical improvement plan.

Fictional example · not client work or measured results

The situation

The team sends routine requests to the owner for approval. When the owner is busy or away, the work waits. People send reminders, and the owner spends time answering status questions.

What we would investigate: Which decisions actually need the owner, whether requests arrive complete, who could act as a backup, and how the team records progress.

A possible improvement: A written decision guide, a checklist for complete requests, a named backup approver, and a shared status tracker. The recommendation depends on what the review finds.

How we would check it: Compare approval time, requests returned for missing information, and time spent following up before and after a trial.

What an assessment gives you

The assessment gives you a plan. You can take it forward with your team or discuss a separate implementation project with Lettsome.

See the sample process map and roadmap

Map the current work

Sample deliverable / 01Current workflow: internal request approval
Illustrative request-to-approval process mapA request is submitted, checked for complete information, sent for a decision, and recorded. Missing information sends it back to the requester. An unavailable approver creates a hold where the backup route needs clarification. These are fictional investigation points, not client findings.Missing information → return for correction01 / RequesterSubmit request02 / CoordinatorCheck information03 / ApproverMake a decision04 / Request ownerRecord outcomeHANDOFF TO EXAMINEWhat happens when the approver is away?Confirm the backup owner, authority, and exception route.
A process map makes owners, return loops, and points of uncertainty visible. This fictional map identifies a question to investigate; it does not establish a root cause.

Set the next actions

Sample deliverable / 04A practical sequence for the recommended changes
  1. First · establish

    Agree the decision route.

    Confirm the main approver, authorized backup, and escalation rules.

    Owner
    Sponsor + process owner
    Completion check
    A documented route for normal decisions and absences.
  2. Next · trial

    Test a clearer handoff.

    Trial a completeness checklist and record why requests are returned.

    Owner
    Coordinator + affected team
    Completion check
    Compare return reasons and turnaround for similar requests.
  3. Then · review

    Check what changed.

    Review turnaround, follow-up effort, and quality before expanding the change.

    Owner
    Process owner + sponsor
    Completion check
    A decision to keep, adjust, or stop the trial, with named next actions.
Example recommendations included in an assessment roadmap. Implementation is separate; dates, responsibilities, and measures are agreed for the actual project.

The example illustrates a possible approach. It does not establish a cause or predict savings for a real business. Actual recommendations depend on the people, records, and process reviewed.

Book a Free 30-Minute CallSee assessment scope and pricing