Monthly vendor-cost avoidance
Internal employee certification replaced outsourced translation support: approximately $3.6 million on an annualized basis.
Keisha Lettsome · Founder
Practical experience. Personal follow-through.
I help business owners reduce their daily involvement in operations by identifying gaps, leading improvements, and developing your team to resolve more independently.
For law firms, medical practices, and other professional service business owners.
Hi, I’m Keisha.
I founded The Lettsome Firm for owners who are good at their profession but find themselves pulled into every part of running the business. The questions, follow-ups, and decisions can leave little time for clients, growth, or life outside work.
My role is to assess how your business runs, explain where gaps affect time, money, and client service, and lead practical improvements. We can work together through ongoing fractional COO leadership or a focused project with implementation, training, and handover.
Experience I bring to your business.
I bring more than 13 years of experience and operational leadership in Fortune 500 financial institutions. As a vice president, I have led crisis-management governance programs spanning 90 countries, coordinated more than 200 stakeholders, and improved how work moves through review, approval, and distribution.
In a separate leadership role, I led more than 20 people and developed an internal employee certification program that replaced outsourced translation support. That change avoided approximately $300,000 in monthly vendor expense.
For your business or practice, that experience supports the full improvement: understanding the causes, redesigning how work gets done, implementing the change, training the team, and checking whether the results hold.
What working with me looks like.
I work directly with your team to identify gaps, resolve recurring problems, and strengthen their ability to make decisions. Coaching and training match each person’s responsibilities. Your team handles routine work and brings unresolved or wider issues to me. When your decision is needed, you receive a clear explanation and recommendation.
I review the process before recommending software or AI. Sometimes the most useful change is a checklist, a clearer decision rule, or better use of tools you already have.
Examples And Details
Measurable results
Improvements with measurable impact.
Lower operating overhead
Vendor negotiations and stronger purchasing practices in a separate small-business role.
| Measure | 2025 | 2026 | Change |
|---|---|---|---|
| Average elapsed time of the company’s approval process | 16.7 days | 9.0 days | 46.1% shorter |
| Average post-approval handoff time between departments and senior leaders | 15.1 days | 3.3 days | 78.1% shorter |
| Average overall turnaround across quality review, approval, and distribution | 41.4 days | 36.6 days | 11.6% shorter |
| Final approved plans shared with teams in August | 8 of 91 (8.8%) | 38 of 90 (42.2%) | More plans available earlier |
| Requests for more time to complete plans | 8 | 4 | 50% fewer |
I redesigned the approval workflow, cross-department handoffs, quality review, and distribution process for the 2026 program, helping achieve these improvements. The work covered 90 emergency-response plans: 88 country plans, one global plan, and one enterprise plan. I managed the process from draft through review, approval, and distribution, including process audits, and coordinated more than 200 stakeholders.